Terms & Conditions

Welcome to Solaciel. By accessing our website or making a purchase, you agree to these terms and conditions. Please read them carefully.

Products

Each Solaciel doll is carefully handcrafted. The face is created to resemble your beloved pet, but unlike a 3D printer, it will not be an exact replica and may include stylized features as part of the doll's character. The body, apart from the face, is fully formed in doll shape. Unlike many felt display pieces, you can move the arms and legs, hold the hands, or embrace the doll. We also strive to match the hair color as closely as possible, but because natural wool is used, subtle variations in color may occur. Please enjoy these natural differences as part of each piece's unique charm.

Orders and Payment

All orders must be paid in full at the time of purchase. Prices are listed in CAD unless otherwise stated. We use secure payment processors to protect your financial information.

Use of Our Website

You agree not to copy, reproduce, or redistribute any content, including text, images, and artwork, without our permission.

Limitation of Liability

Solaciel is not responsible for damages resulting from improper care, misuse, or unauthorized alterations of our products. Please handle your dolls with care, following our guidance.

Changes to Terms

We may update these terms from time to time. Continued use of our website constitutes acceptance of the updated terms.

Contact

If you have any questions regarding these terms, please contact us at:

Solaciel
Based in Canada
Mailing Address: Provided upon request
Email: [email protected]